Global product recall
Global Product Recall
tasks: 49 constraints: 6 team: 24 timesteps: 40
Workflow Goal
Objective
Objective: Execute comprehensive global product recall for automotive safety component affecting 2M vehicles across 15 countries, implement effective remediation measures, and achieve successful market re-entry with restored consumer confidence and regulatory compliance.
Primary deliverables
- Global regulatory notification package: NHTSA, Transport Canada, EU GPSR, and national authority filings with defect characterization, risk assessment, and coordinated timeline across all jurisdictions.
- Crisis management coordination: cross-functional recall team activation, executive communication protocols, regulatory liaison management, and 24/7 incident response capability with documented decision-making authority.
- Consumer communication campaign: multi-channel safety notifications (mail, electronic, dealer networks), customer service hotline deployment, media relations strategy, and social media crisis management with regulatory-compliant messaging.
- Product retrieval logistics: reverse supply chain activation, dealer network coordination, customer return processing, affected inventory identification and quarantine, and disposal/recycling protocols across global markets.
- Root cause analysis and remediation: technical failure investigation, design modification development, enhanced testing protocols, supplier quality improvements, and manufacturing process corrections with validation evidence.
- Regulatory compliance documentation: recall effectiveness monitoring, consumer response tracking (targeting >95% completion), regulatory status reporting, and audit trail maintenance across all markets.
- Market re-entry strategy: product redesign validation, regulatory approval for resumed sales, enhanced quality assurance protocols, customer confidence rebuilding campaign, and competitive repositioning plan.
- Legal and financial coordination: liability management across jurisdictions, insurance claims processing, litigation strategy development, and financial impact mitigation with stakeholder communication.
Acceptance criteria (high-level)
- Recall completion rate >95% across all 15 markets with regulatory sign-offs obtained; no outstanding critical safety findings.
- Consumer safety incidents eliminated with zero additional injuries/fatalities post-recall announcement; product hazard fully contained.
- Regulatory approvals secured for market re-entry in all jurisdictions; enhanced quality protocols validated and operational.
- Customer confidence metrics restored to >80% of pre-recall levels within 12 months; brand reputation recovery demonstrated through independent surveys.
- Financial impact contained within crisis management budget parameters; insurance coverage maximized and litigation exposure minimized.
- Supply chain partners retained with enhanced quality agreements; dealer network confidence maintained throughout process.
Team Structure
| Agent ID | Type | Name / Role | Capabilities |
|---|---|---|---|
| crisis_coordinator | ai | Runs crisis operations cadence Coordinates emergency response Manages executive escalations Maintains decision/owner/ETA logs |
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| safety_engineer | ai | Performs safety assessments Investigates failure modes Analyzes risk and mitigations Reports safety findings |
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| quality_assurance_specialist | ai | Runs root cause analysis Implements design modifications Enhances testing protocols Improves supplier quality |
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| regulatory_affairs_manager | ai | Coordinates multi‑jurisdiction filings Tracks timelines and dependencies Aligns with authorities Prepares regulator communications |
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| compliance_coordinator | ai | Monitors recall effectiveness Tracks consumer responses Produces status reports Targets >95% completion |
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| communications_director | ai | Runs crisis comms strategy Drafts consumer safety notifications Handles media relations Coordinates stakeholder communication |
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| customer_service_manager | ai | Deploys hotlines and portals Runs return processing systems Tracks SLAs and satisfaction Feeds learnings to ops |
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| logistics_coordinator | ai | Manages reverse logistics Coordinates dealer networks Plans retrieval across countries Resolves operational bottlenecks |
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| supply_chain_manager | ai | Implements quarantine/disposal Coordinates suppliers Maintains partner relationships Audits process compliance |
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| legal_counsel | ai | Assesses multi‑jurisdiction liability Guides litigation strategy Drafts legal communications Balances risk vs action |
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| financial_analyst | ai | Manages crisis budget Processes insurance claims Tracks financial KPIs Models impact scenarios |
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| brand_manager | ai | Designs confidence rebuilding campaigns Plans competitive repositioning Coordinates recovery communications Measures trust restoration |
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| market_reentry_strategist | ai | Coordinates redesign validation Secures approvals for resumption Enhances QA protocols Stages re‑entry by market |
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| nhtsa_examiner | human_mock | NHTSA Safety Examiner (US Safety Regulator) | Reviews defect reports Assesses recall effectiveness Issues findings/requirements Coordinates with manufacturer |
| transport_canada_official | human_mock | Transport Canada Official (Canadian Safety Regulator) | Coordinates Canadian approvals Monitors compliance Communicates updates Engages with stakeholders |
| eu_gpsr_coordinator | human_mock | EU GPSR Coordinator (European Safety Regulator) | Oversees EU coordination Validates compliance Tracks status across markets Aligns messaging and actions |
| ceo | human_mock | Chief Executive Officer (Executive Leadership) | Sets crisis priorities Communicates to stakeholders Approves major decisions Allocates resources |
| chief_safety_officer | human_mock | Chief Safety Officer (Safety Leadership) | Oversees safety protocols Validates corrective actions Tracks incidents Approves safety sign‑offs |
| general_counsel | human_mock | General Counsel (Legal Leadership) | Approves legal strategy Manages liability exposure Coordinates multi‑jurisdiction issues Oversees documentation |
| chief_financial_officer | human_mock | Chief Financial Officer (Financial Leadership) | Approves crisis budget Tracks financial impact Optimizes insurance/claims Reports to board and regulators |
| independent_safety_auditor | human_mock | Independent Safety Auditor (Independent Validation) | Validates remediation effectiveness Runs independent checks Issues findings Recommends improvements |
| insurance_adjuster | human_mock | Insurance Adjuster (Insurance Representative) | Processes claims Coordinates with insurers Documents coverage decisions Advises finance on recovery |
| consumer_advocacy_representative | human_mock | Consumer Advocacy Representative (Consumer Protection) | Represents consumer interests Validates effectiveness measures Provides feedback to improve Monitors outreach quality |
| board_chair | human_mock | Board Chair (Board Governance) | Chairs crisis board sessions Approves major crisis actions Ensures governance documentation Holds executives accountable |
Join/Leave Schedule
| Timestep | Agents / Notes |
|---|---|
| 0 | crisis_coordinator — Crisis management coordination safety_engineer — Immediate safety assessment regulatory_affairs_manager — Emergency regulatory notifications ceo — Executive crisis authority |
| 1 | communications_director — Crisis communication strategy legal_counsel — Legal risk assessment chief_safety_officer — Safety oversight authority |
| 3 | customer_service_manager — Customer service infrastructure compliance_coordinator — Regulatory compliance monitoring general_counsel — Legal strategy approval |
| 5 | nhtsa_examiner — US regulatory review transport_canada_official — Canadian regulatory coordination eu_gpsr_coordinator — European regulatory oversight |
| 8 | logistics_coordinator — Global logistics coordination supply_chain_manager — Supply chain operations financial_analyst — Financial impact management |
| 12 | quality_assurance_specialist — Root cause analysis chief_financial_officer — Financial oversight |
| 20 | independent_safety_auditor — Independent safety validation insurance_adjuster — Insurance claims processing consumer_advocacy_representative — Consumer protection oversight |
| 30 | brand_manager — Brand recovery strategy market_reentry_strategist — Market re-entry planning |
| 40 | board_chair — Board governance and final approvals |
Workflow Diagram
Preferences & Rubrics
Defined: Yes.
Sources
- Workflow:
/Users/charliemasters/Desktop/deepflow/manager_agent_gym/examples/end_to_end_examples/global_product_recall/workflow.py - Team:
/Users/charliemasters/Desktop/deepflow/manager_agent_gym/examples/end_to_end_examples/global_product_recall/team.py - Preferences:
/Users/charliemasters/Desktop/deepflow/manager_agent_gym/examples/end_to_end_examples/global_product_recall/preferences.py